Paddington Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Paddington Cleaners provides cleaning services to residential and commercial customers within its UK service area. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that requests or receives cleaning services from Paddington Cleaners.

Company means Paddington Cleaners, the provider of the cleaning services.

Services means any cleaning or related services supplied by the Company to the Client.

Premises means the property or location where the Services are to be performed.

Agreement means the contract between the Company and the Client comprising these Terms and Conditions and any written or verbal quotation or confirmation.

2. Scope of Services

The Company provides domestic and commercial cleaning services, including but not limited to regular cleaning, deep cleaning, end of tenancy cleaning, post-builders cleaning, one-off cleaning and related tasks that may be agreed in advance. The exact scope of work for each booking will be set out in a quotation, booking confirmation or agreed verbally prior to commencement of the Services.

The Company reserves the right to refuse any work which it considers unsafe, inappropriate, outside the agreed scope, or beyond the capabilities or training of its operatives.

3. Booking Process

Bookings may be requested by the Client through the Companys booking channels as advertised on its website or marketing materials. When making a booking, the Client must provide accurate and complete information, including the type of service required, the size and condition of the Premises, and any specific requirements or access instructions.

A booking will be deemed confirmed when the Company issues a confirmation, which may be provided verbally, in writing, or through an online system. The Company may, at its discretion, request a deposit or full prepayment to secure a booking. Where a preferred date or time cannot be accommodated, the Company will offer the nearest available slot.

The Client is responsible for ensuring that there is suitable access to the Premises at the agreed time and that the Premises are in a condition that allows the Services to be performed safely and effectively.

4. Service Area

The Company provides Services within a defined service area in the United Kingdom. The availability of Services may vary depending on the location of the Premises, and additional travel charges may apply for certain areas. The Company reserves the right to decline or amend bookings outside its standard operational zones.

5. Client Obligations

The Client agrees to:

Ensure the Premises are accessible at the agreed time and that there is adequate lighting, power and running water available for the duration of the Service.

Provide any relevant information about the Premises, including known hazards, delicate surfaces, restricted areas, or items requiring special care.

Secure and remove valuable, fragile or irreplaceable items that may be at risk during the cleaning process.

Provide any keys, entry codes or access instructions required for the Companys operatives to enter and exit the Premises.

Refrain from instructing the Companys operatives to perform work outside the agreed scope or to use unsafe methods or materials.

6. Company Obligations

The Company agrees to:

Provide the Services with reasonable skill, care and diligence in accordance with industry standards.

Use cleaning materials and equipment that are suitable for the tasks to be undertaken, unless the Client has requested the use of their own products.

Take reasonable care when working on the Premises and when handling the Clients property.

Endeavour to attend the Premises on the agreed date and time, subject to clause 11 relating to delays and access issues.

7. Payments and Charges

The price for the Services will be as quoted by the Company or as set out in the booking confirmation. Prices may be based on an hourly rate, a fixed fee or a combination of both, depending on the type of service booked.

The Company reserves the right to revise quotations if the information provided by the Client is inaccurate or incomplete, or if the condition or size of the Premises requires additional work beyond what was reasonably anticipated.

Unless otherwise agreed, payment is due on completion of the Services or in advance of the appointment. The Company may request full or partial prepayment to secure certain bookings, such as end of tenancy, post-builders or deep cleaning services.

Accepted payment methods will be communicated by the Company and may include card payments, bank transfers or other cashless methods. The Company reserves the right to refuse cash payments.

If payment is not received on the due date, the Company may apply late payment charges and interest in accordance with applicable UK law and may suspend further Services until all outstanding sums are settled.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving notice to the Company within the time limits specified in this clause. For regular cleaning and standard appointments, the Client should provide at least 24 hours notice. For larger or specialised bookings, such as end of tenancy or post-builders cleaning, the Company may require at least 48 hours notice.

If the Client cancels or reschedules within the required notice period, any prepayment or deposit may be refunded or applied to a future booking, at the Companys discretion. If insufficient notice is given, the Company may retain part or all of any deposit or charge a cancellation fee reflecting the loss of the booked slot and any costs incurred.

The Company reserves the right to cancel or reschedule a booking at any time due to circumstances beyond its reasonable control, including but not limited to staff illness, vehicle breakdown, severe weather, unsafe conditions at the Premises or other operational issues. In such cases, the Company will offer an alternative appointment and will not be liable for any indirect losses arising from the cancellation.

9. Access and Safety

The Client must ensure that the Premises are safe for the Companys operatives. This includes providing a smoke-free working environment and informing the Company of any potential hazards such as loose flooring, exposed wiring, aggressive pets or security systems.

If the Companys operatives are unable to gain access to the Premises at the agreed time, or if the Premises are deemed unsafe, the Company may treat the appointment as cancelled by the Client and may apply the relevant cancellation charges.

The Company is not required to move heavy furniture, appliances or other large items unless this has been agreed in advance and can be done safely. The Client is responsible for arranging safe movement of heavy items where necessary.

10. Standards of Work and Complaints

The Company aims to deliver Services to a high standard. If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as reasonably practicable and, in any event, within 24 hours of completion of the work for standard cleaning or within 48 hours for more extensive services.

The Company will investigate any complaint and, where appropriate, may offer a re-clean of the affected areas or another reasonable remedy. The Companys liability in respect of substandard Services will be limited to the cost of the relevant portion of the Service or the provision of a re-clean, as determined by the Company.

11. Delays and Service Limitations

All arrival times given by the Company are estimates and not guaranteed. While the Company will make reasonable efforts to attend within the agreed time slot, delays may occur due to traffic, prior appointments overrunning or other factors. The Company will not be liable for such delays, but will keep the Client informed where possible.

The duration and results of cleaning may be affected by the condition of the Premises, the level of existing dirt, stains or damage, and any limitations on access or equipment. The Company does not guarantee that any particular stain, mark or defect will be removed and is not responsible for pre-existing damage or wear.

12. Liability and Insurance

The Company will maintain appropriate insurance for public liability and, where applicable, for employee liability. Details of insurance cover are available on request.

The Company will take reasonable care when performing the Services but will not be liable for:

Normal wear and tear, or deterioration that occurs as a result of the cleaning process when carried out with reasonable care and in accordance with manufacturers guidelines.

Damage arising from defective materials, weak or improperly installed fixtures, or items not suitable for cleaning by conventional methods.

Loss or damage to items that are not clearly visible or have not been brought to the attention of the Company as requiring special care.

Any indirect or consequential loss, loss of profit, loss of opportunity or loss of enjoyment.

The Companys total liability in respect of any claim arising out of or in connection with the Services shall be limited to the amount paid or payable for the specific Service in question, except where such limitation is not permitted by law.

13. Waste Handling and Environmental Regulations

The Company will handle general cleaning waste produced in the normal course of the Service in compliance with applicable UK waste and environmental regulations. Routine waste such as dust, general household refuse and basic packaging may be bagged and left in the Clients designated waste area or collected in accordance with local collection arrangements, as agreed with the Client.

The Company does not provide specialist waste removal services and will not remove or dispose of hazardous, clinical, chemical, sharp or regulated waste. This includes but is not limited to needles, medical waste, solvents, oils, asbestos, paint, electrical items, building rubble or large quantities of bulky items. The Client is responsible for arranging proper disposal of such materials through authorised waste carriers or local authority services.

Where the Service involves post-builders or renovation cleaning, the Client must ensure that all major building debris, tools and materials are removed from the Premises before the cleaning appointment, unless otherwise agreed. The Company may refuse to handle or move builder materials or waste that fall outside normal cleaning activities.

14. Use of Client Materials and Equipment

Unless otherwise agreed, the Company will use its own cleaning products and equipment. If the Client requests the use of specific products or equipment provided by the Client, this must be agreed in advance. In such cases, the Company accepts no liability for any damage or unsatisfactory results arising from the use of those products or equipment, including any failure to follow manufacturers instructions previously ignored by the Client.

15. Keys and Security

Where the Client provides keys, fobs or access codes to the Company, these will be held securely and used only for the purpose of providing the Services. The Client must inform the Company immediately if any change to locks, access codes or security systems affects the Companys ability to gain access.

The Company will take reasonable steps to secure the Premises upon leaving, including closing windows and locking doors where keys are provided. However, the Company cannot be held responsible for loss or damage arising from existing security weaknesses, faulty locks or alarm systems, or from instructions given by the Client that compromise security.

16. Data Protection and Privacy

The Company will collect and process personal data from Clients for the purpose of managing bookings, delivering Services and handling payments and communications. The Company will take reasonable steps to protect personal data and will not share it with third parties except where required for the provision of the Services, for payment processing, or where required by law.

17. Variations to Terms

The Company reserves the right to amend these Terms and Conditions at any time. The latest version will apply to all new bookings and to ongoing services after the Client has been notified or the updated terms have been made reasonably available. Continued use of the Services following any changes will constitute acceptance of the revised Terms and Conditions.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with the Services or the Agreement shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Severability

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

20. Entire Agreement

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings, statements or representations, whether oral or written. No variation of this Agreement shall be effective unless made in writing and agreed by an authorised representative of the Company.